VoIP, stands for Voice over Internet Protocol. VoIP is a technology which enables users to make voice calls over the Internet, instead of through analog phone lines provided by a traditional telephone company.
Features, features and features! With analog phone lines, you're stuck with a very small list of features (call waiting, call forwarding and voicemail). VoIP, on the other hand, delivers much better sound quality. Another advantage is security, as digital uses encryption during transmission - thus blocking other parties from listening to calls. The list of features VoIP brings to the table is daunting compared to analog, including Fax to E-mail, voicemail to E-mail, remote call forwarding, conferencing, advanced call routing, voicemail greetings, auto-attendants and much, much more!
Unlike your basic analog telephone lines, VoIP makes calls through your Internet connection. A stable connection to the Internet is required for any VoIP phone service.
Quite the contrary! Commercial phone line costs are typically high and ever-increasing. With traditional phone lines, each user needed their own dedicated line. With VoIP, calls are made through your Internet connection, eliminating the need for an analog line to each phone. With VoIP, users can have a virtual number assigned if they require a direct line.
Typically, only a broadband Internet connection can provide the minimum bandwidth for VoIP calls. For the best call clarity, the minimum speed for VoIP phone calls is between 90 kbps to 156 kbps.
This bounces back to the FAQ above regarding the differences between both analog phones and VoIP phone service. Analog lines can only offer limited calling features like call waiting and call forwarding. With VoIP, the sky is the limit. Remote call forwarding, E-Faxing, Voicemail to E-Mail and Auto-Attendants are just a few of the robust list of features we offer with our VoIP service.
A common question we often hear from our customers is whether the VoIP network stays up when the power is down. The quick answer to this is no, however if this is concern, there are some options to keep your calling up and running. The first option is a backup power source (UPS) connected to the required network elements. When the power goes out, the UPS jumps into action, keeping you up and running. A second option would be to utilize our softphone option. We offer softphone service for cell phones / tablets and computers. A softphone on a mobile device would use its own network and power source, keeping your business communication up and running when the power isn't.
Yes. We employ data packet encryption for every call traversing our systems. You can rest assured that your confidential communication stays exactly that, confidential.
Currently, VoIP calls have voice quality that is at or above the quality of a landline phone.
In most instances, yes. Most providers allow number portability so you can use the same number you had with your traditional phone providers.
The porting process time-frame is around 2 weeks, and in some instances, we may be able to get your number ported over even sooner!
Yes. The time-frame is usually the same as local number porting, 2 weeks, though this process can take longer if your current carrier initially rejects the porting request and requires additional information.
Absolutely, as long as there are numbers available in the area code you would like.
A virtual phone number is a telephone number that is not tied to a specific phone device or phone line, allowing you more flexibility regarding how your business receives calls.
Yes, you can use our VoIP service anywhere you have a high-speed internet connection. Need to work from home for a few days? No problem! As a second option, end users can utilize our Find Me Follow Me feature if they'd simply like calls routed to their cell phone.
With onCloud myVoice, you'll receive unlimited local and long-distance calling to the U.S. and Canada.*
With VoIP, dialing "9" is a thing of the past! With traditional PBX systems, it was necessary to have to dial 9 first in order for the system to differentiate between inter-office calls and outside calls. Thanks to digital technology, you'll never need to dial 9 again!
We utilize what the industry calls 'Enhanced 911' (E911). We link your account and your physical address within the E911 system so in the case of an emergency, there will be no issues with the 911 emergency system.
Thanks to our proprietary system software, you have the option between setting the phones up yourself or take advantage of our true white-glove service, having a technician on-site for setup and training on using your new devices.
With VoIP, busy signals are a thing of the past. Your callers will never get a busy signal, even if you have only one phone and one phone number!
With onCloud myVoice, the sky is the limit when it comes to your call routing options. From Auto-Attendants to Huntlist Groups to Call Queues, you'll have total control on how calls are routed to your business. If you find that your current call routing isn't working well for your business, you can request a call routing change, at no charge to you!
Yes, we have several options where certain situations would render desk phones inefficient for your business. We also offer a Plantronics headset bundle for our desk phones that allows the user to answer and hang up remotely. It offers impressive range and call clarity.
Yes! With our myVoice Unlimited Plus package, you'll receive unlimited SMS texting.
We offer unlimited lines. A typical phone supports 3 simultaneous calls, however some models offer the capability of more.
Think of an Auto-Attendant as a virtual operator/receptionist that directs callers to the correct people or departments. If you've ever called a business and were greeted with a prompt "Press 1 for John, Press 2 for Jane, etc", you've just interacted with their auto-attendant.
There are several options when it comes to recording your Auto-Attendant greeting. Choose from recording the message yourself from the comfort of your desk phone, an AI (Artificial Intellegence) voice recording, or from a professional studio!
You have options to do either. With myVoice by onCloud, you're in complete control of your phone system and its call routing. You can either have the option to press a button to transfer all incoming calls to your answering service or you may have set hours for when you would like calls transferred.
Yes, there are actually several options for this. The first option is using the listed Federal Holidays for that calendar year. You can also submit a list of days your office will be closed and we can pre-program those dates into your call routing, resulting in worry-free holiday call routing. We recommend 24 hours notice of any call routing changes in this regard. We understand that our customers can't always foresee the future and emergencies do happen, and in that case, a simple call into our customer service and we will have your call routing changed within minutes.
We recommend a 24 hour notice for any changes to your call routing, however in some emergency situations, we can have your call routing changed almost immediately.
We offer several options in the chance you need to close your business. Some of these options include a user-controlled Day/Night call routing toggle, an emergency forward to a cell phone or answering service or to wherever you'd like the call to go. A simple call into one of our customer service representatives and they can have your call routing changed in the blink of an eye!
Voicemail comes standard with all of our packages. You can choose to have it delivered to your desk phone, to your e-mail as a text message or as an audio file.
With VoIP through onCloud, we offer a variety of ways you can complete a call. We carry a full array of VoIP desk phones and cordless phones. We also offer the option of using a softphone through your mobile device, tablet or computer!
After initial setup of your custom call routing for your phone system, any future programming changes you request are free of charge!
Absolutely! With onCloud myVoice, you have the ability to move your desk phone whenever you please, whether its down the hall or even to your home, as long as there's a high-speed Internet connection, you'll be good to go!
E-Faxing allows you to send a fax from a PC, tablet or mobile device. Users simply create a new e-mail draft addressed to our faxing software with the number they are sending it to in the subject line and the document(s) they want to fax as a PDF attachment and we do the rest! You'll even get an e-mail response back when the fax is successfully sent!
SIP trunking introduces a whole new aspect of cost saving to your business. A traditional PBX relies on old - outdated analog phone lines. Normally, these phone line can only be purchased in increments of 23, possibly forcing you to pay for phone lines you may not need or use. With SIP trunking, we connect your traditional on-site PBX with our cloud services, completely transitioning your analog lines into our cloud phone system, providing you with unmatched scaleability for your growing business. Purchase the amount of lines/extensions you'll need now....and when your business grows, simply add what you want, when you want. Even further, with SIP Trunking, you can keep your current devices/phones/setup, making the trasition to the cloud even easier and saving you even more money.
A softphone refers to making calls through your phone service by the use of a software application. Comparatively, a desk phone refers to the physical phone that sits at your desk.
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