onCloud Monitoring Information and Pricing
Warnings and Alerts are integrated into onCloud’s myHelpDesk.
Tickets for issues are automatically created side-by-side with existing regular helpdesk issues. Our technicians will work automatic exception notifications no differently than your current helpdesk tickets are worked today. When you access your customer portal monitoring events are shown to you side-by-side with your normal tickets giving you a complete overview of problem issues in your organization.
Network-wide Monitoring of Traffic, Usage, Performance and Availability
Aggregated statistics (availability, bandwidth/traffic, CPU-load, alerting) provide the quickest possible overview of the current status of a complete network. These states are available for all sensors, as well as “per group,” enabling the administrator to dig into the data from a birds-eye view of the network, down to each individual device.
Hierarchical Management of Devices and Sensors
The monitoring is performed by “sensors”. Sensors are managed using a tree-like hierarchy to create an easy to navigate list, providing the user with the possibility to arrange sensors in groups that monitor similar devices, locations or services. Users can create nested “groups”, each group containing a number of “devices”, each device containing a number of “sensors”.
Alarms, Warning and Unusual Alerts
• Alarms (red) are sensors that are either unavailable (e.g. due to a software crash or hardware failure) or that exceed a configurable value range (e.g. free disk space below 10%).
• Warnings (yellow) are triggered by services that are working slow (e.g. slow website) or by systems that are getting close to resource exhaustion (e.g. low memory or high cpu load).
• We mark sensors with an “unusual” state (orange) if their current readings show unusual behavior when compared to readings in the past (computed through statistical analysis).
Reports are used to analyze historic monitoring results over a specified time such as one day, one month or one year.
We include a powerful reporting engine for ad-hoc, as well as scheduled report generation in PDF format. Reports can be run on-demand or can be scheduled (e.g. once a day). A report can be created for one or more sensors. The content and layout of the report is controlled by the report template of your choice and is the same for all sensors in a report.
Options and Pricing
Windows Server Monitoring (Basic)
- Outage/downtime notifications
- CPU, memory, disk space only
Windows Server Monitoring w/ Windows Patch Management
- In addition to standard monthly Windows update patching, we can monitor, and alert, each subscribed server for the following:
- CPU utilization problems
- Memory constraint problems
- Disk space levels, and low alerts on all disks
- Network throughput
- Service responses for applications hosted by probing TCP ports, or IIS application pool health. (RDP, Citrix, Terminal Services, Oracle, SQL, MySQL, PostgreSQL, Exchange, SSH, FTP, HTTP/HTTPS, IIS, IMAP, POP3, etc)
- SSL certificate health, alert ‘x’ days before expiration
- Event log scanned for specific alerts/warnings/errors (optional, additional charges may apply for this probe)
- SMB or disk monitoring to verify share availability.
- Stuck printers / print queues alerting
- LDAP/AD availability
Network Location Monitoring
- This includes watching key performance metrics from the specified location out to the Internet. For any network running voice traffic over IP this is a “must have”. This will record, and alert on these details:
- Jitter average/min/max
- Packet delay variation min/max/average
- Packets Corrupted
- Packets Duplicated
- Packets Lost
- Packets Out of Order
- RTT min/max/average
- TTL Packet
- Bandwidth usage/monitoring including min/avg/max overlays. Alerts when exceeding a preset limit.
- Worldwide ping/latency or HTTP response times. We can aggregate response times to specific public IPs and/or HTTP public services to measure response time from the East Coast, West Coast, Europe and Asia. This is graphed using min/avg/max values. (optional, additional charges may apply to use this probe)
- We can monitor most any IP device that support TCP ports, WMI or SNMP. Examples include:
- APC UPS Health
- Printer, Cameras or other IP devices online and responding on their proper ports
- DELL PowerEdge System Health
- DELL PowerVault and EqualLogic System Health
- HP ProLiant and BladeSystem System Health
- IBM System X System Health
- LenovoEMC System Health
- Cisco UCS, UCS Blade and most Cisco devices system health
- Juniper NS System Health
- QNAP System Health
- NetApp System Health
- SonicWALL System Health
- Synology System Health
In all cases, a lightweight remote probe (Window Service) must be installed on a server in each monitored physical LAN/location that can probe, collect and aggregate data and report the results to the onCloud Monitoring Cluster. For Windows patch management, remote IP access from onCloud (VPN) will be required along with administrative credentials to the server. Additionally, ports 135, 445 along with access to SMB, WMI and RPC of the server being patched must be available. We do NOT require RDP access.