Voicemail Features

Voicemail to Email Forwarding:

Get messages conveniently through the email you’re already checking. Messages can be delivered as an attachment to email making it easier to manage and priorities responses.

Message Waiting Indicator:

Your phone’s message waiting indicator is either a light or special tone that alerts you when you have voice mail.

Multiple Voicemail Folders:

Multiple extension use on one common voicemail by creating the extensions and enable voicemail for all of them.

Web Access to Voicemail:

In a typical Web voice mail service, your messages are reserved online and you can easily access them via a Webpage. Like webmail in-box, your voice mails are also arranged within a user interface. In order to listen to one, you click its title heading — as you would to open an e-mail message — and an audio player embedded in the Web page opens to play the caller’s message.

End-User Features

Unified Inbox (Voicemail/Fax/Email):

 

This helps in trouble-free presence of incoming faxes along with the voice-mail in one’s email box by dictating a message into a cell phone. The intelligent delivery of that messages to the intended receipt can be done in a variety of possible formats i.e., email, fax or voice recording.

Company Contacts with Click-to-Call:

Click-to-call enables your company to convert web traffic into phone calls with the click of a button.

Voicemail Configuration:

Allows you to record your own voicemail, set up multiple voicemail, read voicemail online and more.

Find Me / Follow Me:

“Find me” and “follow me” are actually two call forwarding services that are usually used together. Find me allows your employee to receive calls at any location, while follow me allows the employee to be reached by any of several phone numbers.

Call Forwarding on Busy:

 

Call forwarding is a telephone service that automatically routes the user’s incoming calls to any alternate number when lines are busy or calls are not answered.

Do Not Disturb:

In this service all the calls to the user are processed as if the user is busy and cannot receive calls. That call will not ring on your desk phone rather will be sent directly to voicemail.

Web Access to Voicemail Messages:

Voice mail messages are recorded and stored in the Exchange Online infrastructure, allowing users to access their voice messages from Outlook, Outlook Web Access, or mobile phones.

Web Access to Recorded Calls:

All your calls, both incoming and outgoing, are recorded and will be available inside your Exotel dashboard. Use these recordings to understand exactly how your business functions over your phone system.

Selective Call Forwarding:

 

Call Forwarding Selective provides the capability to forward calls intended for a user to another destination, when the incoming call matches pre-specified criteria. If the incoming call does not match any of the criteria, normal call handling applies.

Call Blocking:

Contact application allows you to set up auto-reject of incoming calls on a per-contact basis.

Selective Call Screening:

Call screening gives you complete control over who can reach you by phone. Accept, decline, or block specific numbers and send others directly to voicemail.

One-touch Call Recording:

One touch recorder allows you to decide what phone call you want to record, no auto recording mode that recording all calls and taking up storage space.

Call Features

Caller ID Modification:

 

Customize the appearance of your outgoing Caller ID by outgoing number or by extension.

Distinctive Ring for Internal/External Calls:

In order to help in customizing your response, this service provides you with different ring tones for internal and external calls.

Attended Transfer:

Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Blind Transfer:

To transfer a call directly to a third party without forewarning the third party, perform a blind transfer. Once the call connects to the third party, the call disconnects from the user who started the blind transfer.

Call Parking:

 

Call parking is often useful in buildings with many offices or with more than one floor, and with most of the areas having access to one or more telephone sets.

Group Call Pickup:

This feature is typically used in departments or workgroups, where many people may do similar tasks or could answer question for each other’s customers.

Directed Call Pickup:

Directed Call Pickup allows a user to dial a feature access code (*97) followed by an extension, to pick up (answer) a call directed to a user with that extension (in the same customer group).

Fax Features

Inbound Fax to Email (PDF):

 

Inbound faxes can be routed via optical character recognition (OCR) or bar codes and delivered to multiple users or destinations (applications, file shares or printers) as searchable PDF files.

Outbound PDF to Fax via Web:

Different fax priorities, number of retry attempts and the time to wait between retries can be defined for various groups of users.

Media Files Management

Music-on-Hold Management and Upload:

Music on hold may be uploaded to your PBX and can be unique based on location or queue. Sometimes music provided by Customer is also uploaded through the Customer Portal.

Click-to-Call Recording of Voice Prompts:

Voicemail systems are designed to convey a caller’s recorded audio message to a recipient.

Conferencing

Shared and Personal Conference Rooms:

 

Users can send a single email message to a single user in their personal Contacts, to multiple recipients from the directory by adding each recipient individually, or by adding the name of a distribution list from the directory for your organization.

Inbound and Outbound Conferences:

Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned talk-listen or listen only access.

Real-time Conference Monitoring and Management:

After making or receiving a call, a user may conference in any third party for a 3-way call.

Reporting

Call Detail Records (CDR) Reporting w/ Click-to-Call:

 

Web based presence and call control application that allows users to drag and drop calls to/ from other extensions, parking lots, conference bridges and out of call center queues. There is also access to voicemail, contacts lists for click-to-dial and chat functions.

PBX Features

Auto-attendant:

 

Callers can be greeted and automatically transferred anywhere by multiple and multilevel auto-attendants – no receptionist needed.

Time Based Routing:

You can specify how incoming calls get routed based on the criteria specific to your business.

Dial-by-Name directory:

Callers connect with the people or departments they need by “looking up” extension numbers.

Music or Messages on Hold:

Callers can hear helpful messages and music on hold — companywide or personal. onCloud has strong partnerships with professional recording personalities and music on hold recording studios to give your business a professional sound.

Voicemail:

Your team can pick up voicemail in emails, or from any phone. You can forward voicemail to colleagues in email. It associate a voicemail box with an extension, or use an announce-only voicemail box to provide customers with a pre-recorded message when they choose an option on an auto attendant or extension.

Internet Fax:

Faxes can be delivered to you or anywhere via email, and sent by simple file upload in a standard web browser.

Hunt Lists:

Hunt Lists are lists of ring groups dialed in sequential order – an effective way ensure that important business calls always get answered.

Call Queues:

Calls can be routed to call queues where they can be answered based on the business defined rules and priorities.

Find me / Follow me:

Your customers and business partners reach your staff more easily through easy-to-set-up call routing rules.

Virtual Extensions:

Call forwarding allows remote workers operate under a single virtual phone system with the directory, extensions, and voicemail.

Mobile Transfers:

When outside of the office, employees can transfer calls forwarded to their mobile device to any PBX extension.

Call Screening and Blocking:

You know who is calling and can screen or block unknown or unwanted callers.

Call Recording:

Important calls can be recorded automatically or with a press of a button. You can listen to the recorded calls and forward them to colleagues in email.

Searchable Call Logs:

Detailed call logs allow you to track, analyze, and optimize your business communications.

Click-to-Call:

Calls can be originated from your phone or a mobile device by simply clicking on the office or personal directory entries or from the records in the call log.

Auto-provisioning:

Supported handsets can be setup and configured very quickly. Expansion of your office staff or remote staff is as simple as unboxing the phone and plugging it in!

CRM Integration:

Your PBX can be easily integrated with many popular web based CRM systems.

Other Features

A personal contact with Click-to-Call
Call forwarding on No Answer

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