myHelpDeskEnterprise & myHelpDeskEnterprise+
Optimize all your endpoint and system management operations with myEnterprise. When you upgrade myHelpDesk to myHelpDeaskEnterprise and myHelpDeskEnterprise+, you benefit from immediate savings and efficiency. Our Enterprise addon adds anti-virus, anti-malware and complete end-point management. We provide unified endpoint management services across your enterprise computing infrastructure and end user devices. We help you in deploying, managing, enabling and supporting your system while you can focus on your core business.
Advanced, remote end user and endpoint management with inventory services
Plans and Pricing
- Unlimited end User support, Business Hours +M-F 8AM to 5PM EST, Phone and e-mail +Remote-Hands Desktop Support
- Trouble shooting & support +Tire1 Help & support +Direct and supervised Escalation
- Advanced Ticket Management system +Notification, Escalation and Tracking +Resolution Tags & Tracking
- Ticket Reporting +Problem Analysis & Documentation +SLA Management & Reporting
- User & Configuration Management +Add/Delete +User Rights, Access, Configuration +Password Change/Reset +Create an custom Group or Role +Change a Role’s Capabilities +Adjust Group or Role Membership +E-mail Group & User Administration
- Trouble shooting & Support +Tire 2 Help & Support
- Inventory +SW & HW Inventory Management +Detailed Inventory Reports +Repair Vendor Escalation & Tracking +Inventory Tracking & Asset Management +Warranty Tracking
- Software & OS Management +Updates & Patch Rollout +O/S Patch Rollout+Installation of Apps & other S/W +Anti-virus S/W License & Updates +PC Performance Reporting +Patch Revision & Compliance +Patch Reporting
- Microsoft Installer Management +Image and Applications Management +Custom Scripting & Rollout +Rollout of applications & S/W
- Dedicated HelpDesk +Statically Assigned Personnel +Dedicated Phone Number +Prioritized Queues +Multi-Step Process Workflows *Minimum Commitment Required
- Hardware Rollout’s +Computers +Tablets +Smart Phones +Printers +Peripherals
- Operating System Upgrades
- Cellular Management +Bill Auditing +Negotiation & Saving Recommendations +Plan Maintenance & Changes +Ordering & Terminations
- Virus & Spyware Mitigation +Cleanup Corporate Virus Outbrakes + Best Practice Advice and Risk Mitigation *Some Exclusions apply
- All services offered under myHelpDesk with 24 hour, 7 days a week support. *Enterprise features only during business hours
Custom Solutions Designed to Meet Your Needs
Our sales team will work with you to craft a custom solution designed to fit your need along with your growing business, growing hours and complexity. onCloud follows the services and the helpdesk industry standard of tiers or levels:
Tier 1 Support: Tier 1 provides basic software application and hardware support to callers.
Tier 2 Support: Tier 2 provides more complex support and/or subject matter expertise on software applications or hardware and is usually an escalation from a Tier 1 call.
Tier 3 Support: Tier 3 provide support on complex hardware and network operating system software and usually involves system engineers. Call lengths and resolution times vary widely depending on the type of incident.